Smart Social

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SMART SOCIAL

Discover the Add-on for Dynamics 365 Customer Service, Smart Social, for unified customer experience management, including digital channels.

[/mgt_promo_block_wp][/vc_column][/vc_row][vc_row css=”.vc_custom_1628792527814{padding-top: 30px !important;}”][vc_column width=”1/2″ css=”.vc_custom_1648149259014{padding-left: 30px !important;}” offset=”vc_hidden-sm vc_hidden-xs”][mgt_header_block_wp title=”Smart Social” subtitle=”Dynamics 365 Customer Service + Social Media” texttransform=”subheader” fontweight=”500″ line_margin=”small” line_color=”#049cdc” line_color_grad=”#5f47b7″ css_animation=”none” line_grad=”true”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1639168186494{padding-right: 30px !important;padding-left: 45px !important;}”][vc_column_text css=”.vc_custom_1699620324189{padding-top: 45px !important;padding-right: 45px !important;}”]Currently, it is essential for companies to have a presence on social media, which requires monitoring and servicing interactions on social media.

Microsoft Dynamics 365 Customer Service Smart Social add-on is a unified customer experience management platform that helps businesses around the world better serve customers across digital channels, using AI to create insight-driven strategies and better experiences for the customer.

Our team has the experience to support and help your company implement Dynamics 365 Customer Service integrated into social media for monitoring and interactions on social channels, such as: LinkedIn, Twitter, Facebook and Instagram.

Request a quote, without obligation and find out more![/vc_column_text][mgt_button_wp button_link=”url:https%3A%2F%2Fsmartconsulting.com.br%2Fenglish-us%2Fcontact%2F|title:Request%20a%20quote||” button_round_edges=”full” button_align=”left” button_color_bg=”#049cdc” button_color_bggrad=”#5f47b7″ button_color_bghover=”#5f47b7″ button_color_bghovergrad=”#049cdc” button_override=”true” button_bg_grad=”true” button_bghover_grad=”true”][/vc_column][/vc_row][vc_row css=”.vc_custom_1628795607612{margin-top: 45px !important;padding-bottom: 45px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row][vc_column][mgt_header_block_wp title=”Smart Social” subtitle=”Social Management” header_font_size=”h3″ align=”center” texttransform=”none” line_margin=”small” line_color=”#049cdc” line_color_grad=”#5f47b7″ css_animation=”none” line_grad=”true” css=”.vc_custom_1699620347632{margin-top: 0px !important;}”][/vc_column][/vc_row][vc_row css=”.vc_custom_1508421135954{margin-top: 10px !important;margin-bottom: 30px !important;}”][vc_column width=”1/5″][mgt_icon_box_wp title_position=”centered” title=”” title_color=”#373435″ css_animation=”fadeInDown” icon_type=”openiconic” icon_openiconic=”vc-oi vc-oi-resize-small-alt” icon_color=”#ffffff” icon_size=”large” icon_animation=”hvr-icon-up” icon_background_style=”rounded” icon_background_color=”#049cdc” icon_animation_enable=”true” icon_background=”true” css=”.vc_custom_1699620359084{margin-right: 30px !important;}”]Monitor your social channels and receive interactions on your Dynamics 365 screen.[/mgt_icon_box_wp][/vc_column][vc_column width=”1/5″][mgt_icon_box_wp title_position=”centered” title=”” title_color=”#373435″ css_animation=”fadeInDown” icon_fontawesome=”fa fa-comment” icon_color=”#ffffff” icon_size=”large” icon_animation=”hvr-icon-up” icon_background_style=”rounded” icon_background_color=”#049cdc” icon_animation_enable=”true” icon_background=”true” css=”.vc_custom_1699620368491{margin-right: 30px !important;}”]

Interact with customers and consumers, creating tickets and service workflows.

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Allow responses to be supervised.

[/mgt_icon_box_wp][/vc_column][vc_column width=”1/5″][mgt_icon_box_wp title_position=”centered” title=”” title_color=”#373435″ css_animation=”fadeInDown” icon_type=”openiconic” icon_openiconic=”vc-oi vc-oi-equalizer” icon_color=”#ffffff” icon_size=”large” icon_animation=”hvr-icon-up” icon_background_style=”rounded” icon_background_color=”#049cdc” icon_animation_enable=”true” icon_background=”true” css=”.vc_custom_1699620390515{margin-right: 30px !important;}”]Analyze service indicators and continuously improve.[/mgt_icon_box_wp][/vc_column][vc_column width=”1/5″][mgt_icon_box_wp title_position=”centered” title=”” title_color=”#373435″ css_animation=”fadeInDown” icon_type=”openiconic” icon_openiconic=”vc-oi vc-oi-chart-pie” icon_color=”#ffffff” icon_size=”large” icon_animation=”hvr-icon-up” icon_background_style=”rounded” icon_background_color=”#049cdc” icon_animation_enable=”true” icon_background=”true” css=”.vc_custom_1699620423731{margin-right: 30px !important;}”]Extend reporting with Power BI and Dynamics 365.[/mgt_icon_box_wp][/vc_column][/vc_row][vc_row][vc_column css=”.vc_custom_1628797401960{padding-bottom: 30px !important;}”][mgt_button_wp button_link=”url:https%3A%2F%2Fsmartconsulting.com.br%2Fenglish-us%2Fcontact%2F|title:I%20liked!%20I%20want%20contact|target:%20_blank|” button_round_edges=”full” button_display=”newline” button_color_bg=”#049cdc” button_color_bggrad=”#5f47b7″ button_color_bghover=”#5f47b7″ button_color_bghovergrad=”#049cdc” button_override=”true” button_bg_grad=”true” button_bghover_grad=”true”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1681492706352{background-image: url(https://smartconsulting.com.br/wp-content/uploads/2022/10/Microsoft-Dynamics-365-2.jpg?id=10619) !important;}” el_id=”contato”][vc_column width=”1/2″][mgt_calltoaction_block_wp background_color=”” text_color=”white” title=”I already know what I need. I want a quote!”]Do you already have an idea and need help getting the project off the ground? Talk to our Experts![/mgt_calltoaction_block_wp][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1649432588804{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 30px !important;padding-bottom: 30px !important;background-color: #f5f5f5 !important;}”][vc_column_text]

Fill out the form and we will contact you:

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Our team is certified and specialized in Microsoft Dynamics 365 and Power Platform to configure, customize and implement automation of digital service processes.

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Discover the ‘health’ of your sales processes.

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Unified platform to improve customer and employee experience.

Plus, connect organization-wide conversations by integrating with Microsoft Teams and collaborate anywhere through an integrated workspace. Speak to a no-obligation Smart Consultant and find out how we can help.

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