Read the posts in this category on the Smart Blog dedicated to Microsoft Dynamics 365 CRM and customer relationship
Data quality is fundamental to the success of any CRM (Customer Relationship Management) system. Accurate and complete data enable companies to better understand their customers, make informed decisions, and develop effective marketing and sales strategies.
Knowing what CRM is and how to use it in your customer relationship strategy is what differentiates companies that stand out in the market from others. After all, with this culture and tools, companies are able to offer value to their audience, as well as make better use of the available data to make the best decisions. In this sense, the marketing, sales and service sectors benefit.
This way, it is possible to adjust and improve the sale of products, services and projects with greater care for the needs of each customer. Another implication is the adaptation of the company and its processes to the pillars of digital transformation and the modern economy associated with this concept.
If you want to learn more about what CRM is, continue following the ideas and topics in this article. Good reading!
Have you ever imagined a seamless integration between WhatsApp and Dynamics 365 transforming the way your company engages with customers? In our new article, we delve into the universe of this strategic connection, revealing how Microsoft licenses play a crucial role in this scenario. If you aim to enhance your CRM strategy and provide exceptional customer experiences, this read is a must! Stay with us to unveil the secrets of this powerful integration.
In the era of cloud computing, the term “on-premise” may seem like a relic of the past. However, many organizations still opt for on-premise solutions to meet specific security or compliance requirements or simply due to preference. In this comprehensive guide, we’ll explore Microsoft’s on-premise licenses, unraveling their nuances and highlighting how to maximize their benefits.
At the beginning of the year, Smart Consulting began a successful partnership with another Microsoft Solutions Partner, Tuvis. The relationship began with the search for an app for WhatsApp that would be integrated with Dynamics 365 for our customers.
The need to strengthen relationships began because Smart wanted to bring to the market a solution to promote a good experience for its customers (internal and external), promoting productivity and bringing better results for companies and people.
Knowing this, continue with us in this post to learn about Tuvis and its solution for WhatsApp integrated with Dynamics 365.
The sales team grew and it was time to buy software to manage relationships and sales. Or, your company is already large, but needs to modernize its sales and customer service management and needs the best CRM tool that meets the demands of your company.
There are so many technology options on the market that it is natural to be confused and anxious about the CRM purchasing process. To help in this acquisition phase, we have listed 32 most famous CRM systems with information that will help you pre-select suppliers that will be part of the competition and that are best suited to your organization’s needs.
We’ve already talked here on the Blog about what CRM (Customer Relationship Management) is and we’ve always talked about the Microsoft Platform, but we hadn’t yet detailed anything about CRM Implementation itself.
It’s just worth emphasizing that the CRM tool goes far beyond a platform or software. Therefore, because they do not understand the CRM process, many companies delay its implementation, also abandoning scalable and automated business growth.
To simplify and clarify some doubts on the subject so that your company can lose its fear, we have listed here six steps for implementing CRM that will show that it is worth investing in the benefits provided by this solution. Check out!
One of the crucial activities for every sales team is excellent customer portfolio management. Some companies do not pay due attention to this aspect, but it is of particular importance to achieve stable revenue.
Through better knowledge of buyers, strategies can be developed to increase upselling and reduce the risk of default. And, to improve your understanding of this sales technique, we brought you this article.
In it, you will find information about how the portfolio management process works, as well as the reasons why this task is so important.
Afterwards, the means of putting this into practice will be presented so that the results reach formidable numbers. Ready for this knowledge? So, feel free to continue reading!
Every successful company maintains sales strategies based on the good use of technology. This approach involves, among other aspects, the adoption of a good tool to manage the relationship with the consumer. In this sense, one of the best choices a company can make is to invest in Salesforce.
Salesforce is one of the main CRMs in the global technology market. With approximately 20% market share, this tool can be integrated into various environments. This allows customers and companies to maintain a relationship powered by accurate and robust data.
To help you understand how it can change the way you do business, we have prepared the following text. Continue reading and see how this solution can help your business stand out from the competition!
The use of sales CRM is already widespread in various sectors of the economy. This tool helps sales teams to validate consumer data and optimize the brand’s relationship with its target audience. As a consequence, this guarantees more commercial success and better positioning in the market.
But the benefits go further. If you want to know more about them, check out the following article!
