Services

Field Service is an increasingly common term in the business world. It is an area that involves services provided in the field, that is, in locations outside the company or client’s headquarters. Field Service professionals are responsible for carrying out installation, maintenance, repair and technical support on equipment or systems in the field.

The Field Service area has grown in recent years, largely due to the increased demand for specialized technical services. Companies across industries, from information technology to healthcare and manufacturing, have increasingly invested in field services to meet customer needs.

In this post, we will better understand what Field Service is, how it works and how important it is for companies. Additionally, we will explore career opportunities in Field Service and how to prepare to enter this constantly growing market.

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Does your Field Services team still use clipboards, pen and paper?

Whether you dispatch technicians to maintenance calls, run logistics operations, or have transitioned to an increasingly remote workforce, it’s still critical to have structures in place for field service management.

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According to Brasscom, the technology sector is expected to create 797 thousand new jobs by 2025. What can you IT professional do to avoid being left out? Continue reading and find out in this post!

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Did you start in the software development area or do you not work in IT and keep hearing co-workers talking about “deploy”?

Do you want to know what deploy is? Then, you’ve arrived at the right place! Continue reading and find out everything about the subject.

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Understand how a help desk management system assists in the company’s day-to-day service. Check it out in the post!

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Even in the online purchasing environment, where the customer is able to carry out all steps without any interaction from the company, direct contact between them and support may be necessary, which within a customer service strategy must have processes that guarantee the best customer services experience.

Therefore, it is very interesting to know the concept that guides this type of assistance, as it is becoming increasingly important for current customers, who see a value in the purchasing experience that is equivalent to the desire or need for the acquisition itself. .

So, we will now explain, in detail, the importance of improving the service experience and its perception by the customer, what customer service is and how it can be present in all areas of the company, also addressing its importance and benefits for business. . See the information below and have a great read!

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With the continuous evolution of technological means, having a robust IT infrastructure becomes more necessary for organizations with each passing day. In this sense, it is worth investing in cutting-edge technological devices that guarantee high availability of access to all of the company’s customers.

This article covers what it takes to take this step efficiently. Reading the text, you will understand the real importance of an IT infrastructure. You will know what the most relevant points of this discussion are and learn how this can be done in the best possible way. Enjoy the text and have a great read!

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If you came to this article while looking for information about what a help desk is, you probably understand the importance of providing your company with a team specialized in answering customer queries and resolving their problems.

Therefore, we prepared this content so that you understand what help desk is, how it works, what its advantages are, how it helps to identify metrics, among many other important questions on the subject. Continue reading to find out more!

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You must remember when it was only possible to obtain CRM software through CDs for installing software on your computer, right? Well, physical media has its historical value, but today it is cloud services that dominate the market, and it is in this context that the question “what is SaaS?” becomes relevant.

To give you an idea, currently it is not even necessary to download programs to the device, as we are facing a new generation of solutions integrated with Cloud Computing.

In this content, you will understand what SaaS is, how this type of service works and the main benefits it can offer to businesses. Continue reading to find out more about the subject!

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The terms Field Service Management (GSM) or Field Services Management (FSM) are used to describe processes and strategies for performing services for customers in their homes or facilities. Suppliers deploy professionals to carry out these tasks outside their facilities. But we will see that there are several related applications.

Therefore, with the increasing demand for home services, where it is much more convenient for the customer to receive assistance, services or products at their place of work or home, it is essential to implement effective field service management.

Want to know more about how Field Services Management can differentiate your company from the competition? Check it out below, in our article!

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